AI assistant for your website and messengers

An AI assistant for your website and messengers automates part of the communication with clients, partners or employees without changing the channels they already use. It works as an additional layer of support: information arrives quickly, routine requests get handled, and enquiries are routed to the right specialists.

AI assistants bring the most value in processes with a high volume of repetitive enquiries. That may be consultations about products or services, help navigating a website, answers to common questions, searching internal documentation, or the first handling of enquiries via Telegram, Viber, WhatsApp and other channels.

An AI assistant can serve both external communication with clients and internal company tasks. It can, for instance, help employees find information in policies, instructions, technical documentation or a corporate knowledge base without searching for documents manually or asking colleagues.

We design the interaction scenarios, define the data sources, build the response logic and set the rules for handling enquiries. Particular attention goes to keeping the assistant within the company's current information and to passing complex or unusual requests on to staff correctly.

We integrate the AI assistant with the website, messengers, internal services and corporate data sources. Where needed we set up work with CRM, accounting systems, product catalogues, knowledge bases or other information resources the company relies on.

We work with search across corporate data, contextual request handling, enquiry routing and access control. Answers are then built from current data rather than from the general knowledge of a language model.

The AI assistant can run as a standalone tool or as part of a larger digital ecosystem. It can work with CRM, ERP, a knowledge base, document management, support services and other internal platforms, keeping a single approach to working with information.

As the company develops, the solution can take on new communication channels, data sources and business scenarios. The assistant's functionality expands gradually while its working logic and its accumulated experience with users stay intact.